Rebecca has been our ILM External Verifier for the past 4 years and in that time, she has helped us to develop a robust quality assurance system that ensures that the quality of our programmes and the support we provide to learners, is of a high and consistent standard. Her approach has always been professional and yet flexible showing an understanding and empathy for the challenges faced by business. She has a sound understanding of business and places significant importance on the development of employees at all levels in an organisation and ensuring that an effective system of learner support is in place. She also clearly understands the need for employee development to be directly linked to the strategy and goals of a business. Her knowledge of leadership, management and coaching is impressive, and this coupled with her understanding of how organisations operate, enables her to provide a high standard of service.
Harry Gilfillan, ILM Centre Manager